Delete My Account

We're sorry to see you go. You can request deletion below.

Already deleted the app?

Removing V-card from your phone does not automatically delete your account or the data associated with it. If you'd like us to permanently delete your account, use the form to submit a request.

We'll verify your request using the email or phone number linked to your account.
Your profile, prescriptions, chronic care records, doctor and medical aid details, and rewards points will be permanently deleted.
Deletion is typically completed within 30 days, and we'll email you a confirmation.
Some information may be retained where required by law, as described in our Privacy Policy.

This action is permanent and cannot be undone. Once your account is deleted, your points and rewards balances cannot be recovered.

Request account deletion

Fill out the form below and our support team will process your request.

Membership number

Full name

Phone number

Email (optional)

Reason for leaving

Additional details (optional)

I understand this permanently deletes my account and data.

Request received

Thanks — we've noted your request. Our support team will follow up by email to confirm and complete the deletion.